Refund Policy

14-Day Satisfaction Guarantee

You may request a full refund within 14 days, provided your enrollment still meets all of the eligibility conditions in the next section. For a course you can access right away, this 14-day window begins on your purchase date. For a pre-ordered course, the 14-day window begins on the date the course is released and you receive access— and before that release date, a pre-order is fully refundable (see "Pre-orders & Pre-payments" below). After the applicable 14-day window, purchases are non-refundable.

Eligibility Conditions

Because our courses deliver immediate, downloadable value and continuing education (CE) credit, a refund is available only if all of the following are true at the time of your request:

1. Your request is made within 14 days of your purchase date.
2. You have not completed more than 25% of the course (measured by lessons completed and video watched).
3. You have not downloaded any course resources, templates, or other downloadable materials.
4. You have not been issued, accessed, or downloaded a CE certificate for the course.

Once you have downloaded course materials, completed more than 25% of the course, or received a CE certificate, you have accessed the core value of the product, and the purchase is no longer eligible for a refund, even within the 14-day window.

Pre-orders & Pre-payments

If you pre-pay for a course before it has been released, your pre-payment is fully refundable at any time before the course launches— just email us and we'll refund you in full, no questions asked, since you haven't received the course yet. Once the course launches and you have access to it, the 14-day satisfaction guarantee and all the eligibility conditions above apply (measured from your launch-access date).

How to Request a Refund

Email support@helixanesthesia.com with:

• The name and email address used at enrollment
• The course name
• Your order or receipt number

We will review your request against the eligibility conditions above and respond within 5 business days.

How Refunds Are Issued

Approved refunds are returned to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear after it is processed.

Payment Plans

If you purchased through a payment plan and your request meets all eligibility conditions, we will refund the payments made to date and cancel any remaining scheduled payments, and your course access will end. If your enrollment is not eligible for a refund, any remaining scheduled payments under your plan remain due.

Completion & Credit

Where a course offers continuing-education credit, any such credit that has already been earned and reported cannot be reversed or refunded, and a refund is not available once a certificate has been issued for that course.

Technical Issues

If you experience a technical problem that prevents you from accessing your course, contact support@helixanesthesia.com before requesting a refund. We will work to resolve access issues directly, and these situations are handled separately from this policy.

Chargebacks

If you believe you are entitled to a refund, please contact us first so we can help. Filing a chargeback or payment dispute instead of following this policy may result in immediate suspension of your course access. We maintain records of enrollment, course progress, downloads, and certificate issuance, and we reserve the right to provide these records in response to any dispute.

Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.